Ambermove. Custom Explainer Videos.

FAQ

BEFORE YOU ORDER

HOW DO I PAY?
VOICEOVER
SCRIPT

GOOD TO KNOW

SOFTWARE
REVISIONS
I AM READY
Do you require upfront payment?

Yes, we require 50% upfront payment, which will provide you with script, storyboard and illustrations. Final 50% is paid after the video is approved and you are 100% happy with the result.

Do you accept paypal?

Yes, we do. We also accept payoneer, western union, and payments in cryptocurrencies like BTC and ETH.

What payment methods do you use?

We accept bank transfers, payoneer, western union, and payments in cryptocurrencies like BTC and ETH.

Can you provide video in other language other than English.

Yes, we have done videos with voiceovers and subtitles in Spanish, French, Korean, Arabic and other languages.

Will you record voiceover in native English?

Yes, we work with professional voiceover artist from all over the world. Let us know what accent you need for your video.

Can I change voiceover artist?

If you are not happy with the recording of the chosen voiceover artist, we will contact him/her to ask to change the tone, corrent pronunciation. If you are not satisfied, we allow one new recording free of charge.

Do you use software/robot voices in your videos?

No, we work with professional voiceover artists with native accents.

Do you know English well?

We have native speaking script writer on the team that will create attractive and selling script for your video.

How do I know what package to order?

Normally 150 words will make for a minute video. Please word count before placing an order.

What software do you use?

We use After Effects for animation and Adobe Illustrator for illustrations.

Will you provide working files?

Yes, we will provide you collect files on request, free of charge.

How many revisions do you offer?

We offer 5 sets of revisions. Usually we have minor ones, but no more than 2 or 3.

Can I change the script in the process?

Yes, you can, but at an extra cost. This is because we will have to reorder the voiceover

What do I need to get started.

We will need a script(or info to build the script on), timing you want and a couple of links to reference videos to see what style you want.

Are you available for a video call?

Yes, we are available for scheduled video call on your request. You are also welcome to record video feedback in English, making any comments/suggestions for the video.